Operator: Venture Cinq LLC | Contact: contact@venturecinq.com | Effective date: Pending legal and launch approval
How to delete your account
Within Vita Lieve, sign in, open Preferences, choose Delete account and follow the acknowledgment and confirmation steps. The approved design includes password re-entry and a finish-deleting recovery path for interrupted deletion. No fee is charged for a deletion request. The complete flow must be verified on real devices before publication.
If you cannot sign in
Email contact@venturecinq.com to request account deletion. Primary identity verification uses a one-time code sent to the registered email address. If that email is inaccessible, authorized staff may use limited account details to verify ownership and send a notice to the original registered email, allowing 14 calendar days to dispute the request before deletion. The waiting period alone is not proof of identity. Do not provide government ID, passwords, verification codes or full payment-card numbers. If ownership cannot be established confidently, the request is held rather than executed. The staffed process must be verified before launch.
What active information is removed
After successful verification and completion, the approved deletion process removes associated active profiles, focus areas, intentions, affirmations, preferences, daily plans, progress, activities, notes, device sessions, agreement acceptance records and the Firebase Authentication account, subject to applicable legal exceptions. Interrupted steps must be retried and confirmed; a request is not complete until the required actions succeed.
What may remain
Minimal administrative deletion-request records are proposed to remain for 15 months after completion, subject to legal review and implementation. These may include a request identifier, verification status, completion date and outcome—not deleted app activity or notes. Technical logs and their retention require verification. Legally required preservation holds, if applicable, must be documented, reviewed at least every 90 days and independently approved before release. A hold does not authorize restoring deleted customer content.
Backups and restoration
Emergent confirmed protected MongoDB snapshot tiers with a longest retention of approximately 12 months. Information removed from active storage may remain isolated in backups until expiration. Restoration could reintroduce previously deleted records; restoration and deletion-reconciliation safeguards must be implemented and tested before public launch.
Processing time
For verified external requests, the approved target is completion within 30 calendar days after identity verification, subject to applicable law and documented exceptions. Lost-email requests require alternative ownership verification and the 14-calendar-day notice before deletion. In-app deletion is intended to process after required confirmation, with retries for interrupted steps. Do not treat deletion as completed until confirmed.
Subscriptions
Deleting your Vita Lieve account does not automatically cancel subscriptions purchased through Apple or Google. If you have an Apple subscription, cancel it through your Apple Account subscription settings; if purchased through Google Play, cancel it through Google Play subscription settings. Subscription refunds and billing are governed by the relevant store policies and applicable law. Premium subscriptions are planned but not yet active.
Contact and related pages
For deletion assistance and privacy requests, email contact@venturecinq.com. See the Vita Lieve Privacy Policy and Terms of Service for related information.